Refund policy

At Shukra, customer satisfaction is our priority.

Damaged / Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. An unboxing video and clear images of the product and packaging are mandatory for verification.

Unboxing Video Requirement

Claims without a proper unboxing video will not be accepted under any circumstances.

Refund Process

Once the issue is verified, refunds will be processed within 5–7 business days to the original payment method.